Job Posting – Visitor Experience Coordinator

Please apply by March 22, 2019 to info@downtowndartmouth.ca. Include cover letter and resume.

POSITION DESCRIPTION
Job Title: Visitor Experience Coordinator
Employers: Downtown Dartmouth Business Commission
Duration: June 24, 2019 – August 31, 2019
Salary: $15 per hour, 35 hours per week.

Visitor Experience Coordinator Position Summary:
Working with the staff of Downtown Dartmouth Business Commission (DDBC) and reporting to the DDBC
Office Manger, the Visitor Experience Coordinator will be a resource for residents, visitors and tourists
of the Halifax Regional Municipality. The Coordinator will be responsible for operating the information kiosk at the Dartmouth Ferry Terminal, supporting summer festivals, promoting the use of local trails, beaches, lakes, waterways and community cultural and heritage assets. The Visitor Experience respond to requests for information or assistance in a courteous, knowledgeable and thorough fashion. The Visitor Experience Coordinator will strive to enhance the experience of those in downtown Dartmouth and will work to boost the reputation of downtown Dartmouth as a destination for tourism.

Primary Responsibilities include but are not limited to:

• Assist in the delivery of summer festivals: the Dartmouth Pride Picnic, the Sullivan’s Pond Summer Concert Series, Canada Day Activities in Downtown Dartmouth, and Natal Day Activities in Downtown Dartmouth. (Local Priority)
• Promote Tourism and Economic Development of Downtown Dartmouth by providing information and assistance to residents, tourists and visitors to enhance their experience at the kiosk. (Local Priorities)
• Promote the use of area trails, lakes (beaches, paddling clubs and aquatics), waterways (Shubenacadie Canal) and recreational facilities to visitors to Dartmouth. (Local Priority)
• Promote the use of Heritage and culture community assets such as the Peace Pavilion, Alderney Landing, Quaker House, Evergreen House and the Park Avenue Community Oven to visitors to Dartmouth. (Local Priority)
• Working closely with the Office Manger using fundamental personal and communication skills to stock the kiosk and handle public enquiries
• Post photos and information on social media as directed
• Conveying information regarding the numerous shops, restaurants, attractions, events &
• festivals taking place in downtown Dartmouth
• Using the internet to find information for tourists including bus schedules, opening hours for local businesses, etc.
• Reporting to work on time, in uniform, and with a positive attitude
• Hosting visitors at a local wood fired community oven in a municipal park, maintain the fire, assist people using the oven and provide information on local food sources and local attractions – The student will receive instruction on the use of the oven and applicable safety training
• Other duties as required

Objective 2 Criteria

Client Service – The Visitor Experience Coordinator will have the opportunity to develop their client service skills and ability to communicate efficiently and professionally through their work at the Visitor Information Kiosk assisting residents and tourists, hosting the Community Oven and by assisting with the management the Downtown Dartmouth Business Commission’s Social Media channels for the summer. The Visitor Experience Coordinator will be provided with coaching throughout the summer to assist with the development and improvement of their client service skills.

Teamwork – The Visitor Experience Coordinator will join a small team of full time and summer employees at the Downtown Dartmouth Business Commission in the development and delivery of summer programs: the Visitor Information Kiosk, the Community Oven, the Summer Concert Series, Pride Picnic and activities related to summer festivals like the Natal Day Weekend. The Visitor Experience Coordinator will be provided with coaching throughout the summer to assist with the development and improvement of their teamwork skills.

Communication – The Visitor Experience Coordinator will have the opportunity to develop communication skills through their work at the Visitor Information Kiosk assisting residents and tourists, hosting the Community Oven and by assisting with the management the Downtown Dartmouth Business Commission’s Social Media channels for the summer. The Visitor Experience Coordinator will be provided with coaching throughout the summer to assist with the development and improvement of their communication skills.

Digital Skills: The Visitor Experience Coordinator will have the opportunity to develop digital skills through their work at the Visitor Information Kiosk by utilizing an ipad to assist residents and tourists find information, post to the Downtown Dartmouth Social Media Platforms, and collect and record quantative data related to the Visitor Information Kiosk. The Visitor Experience Coordinator will be provided with coaching throughout the summer to assist with the development and improvement of their digital skills.

Objective 3:

The Downtown Dartmouth Business Commission intends to hire a youth who self-identifies as being part of a group that is underrepresented or having additional barriers to the Labour market, including any one of the following:

• Recent immigrant youth and recent refugee youth (recent is defined as having arrived in Canada in the past 5 years);
• Youth who have not previously been employed and for whom this would be their first job experience;
• Indigenous;
• Youth with disabilities;
• Youth who have not completed high school;
• Visible minorities;
• LGBTQ2 youth; and
• Women in science, technology, engineering and mathematics (STEM).
• Youth from an Official Language Minority Communities

Local Priorities:

• Assist in the delivery of summer festivals: the Dartmouth Pride Picnic, the Sullivan’s Pond Summer Concert Series, Canada Day Activities in Downtown Dartmouth, and Natal Day Activities in Downtown Dartmouth.
• Promote Tourism and Economic Development of Downtown Dartmouth by providing information and assistance to residents, tourists and visitors to enhance their experience at the kiosk.
• Promote the use of area trails, lakes (beaches, paddling clubs and aquatics), waterways (Shubenacadie Canal) and recreational facilities to visitors to Dartmouth.
• Promote the use of Heritage and culture community assets such as the Peace Pavilion, Alderney Landing, Quaker House, Evergreen House and the Park Avenue Community Oven to visitors to Dartmouth.

Qualifications:
• Must have a general knowledge of downtown Dartmouth area streets, attractions, events,
• businesses and landmarks
• Must be outgoing, personable, professional, approachable, courteous, and articulate
• Must have excellent interpersonal communication skills, customer service skills and competence with social media
• Must be a self-starter who can work well independently and with a team
• Bilingualism or working knowledge of French would be considered an asset

Supervision Plan
The Visitor Experience Coordinator will work primarily at the Visitor Information Kiosk in the Dartmouth Ferry Terminal (4 days per week) and at the Park Avenue Community Oven (1 day per week).
The Downtown Dartmouth Business Commission will work with the property management of the Ferry Terminal where the Visitor Information Kiosk is located to ensure that the work environment is healthy and safe.
Their immediate supervisor will be the Downtown Dartmouth Business Commission office manager. The Office Manager will schedule weekly performance meetings and visit the work site daily to monitor the Visitor Information Coodinator’s work, review data collected, provide performance feedback on performance and sure that the work environment health and safety measures are enacted to provide a work environment free of harassment and discrimination.
The Visitor Experience Coordinator will be equipped with an internet connected Ipad to contact the supervisor by email and with telephone numbers to contact the supervisor and other Downtown Dartmouth Business Commission Staff members.
There will always be a Downtown Dartmouth Business Commission management member available to respond to the Visitor Experience Coordinator needs during working hours.
The Visitor Experience Coordinator will attend bi-weekly team meetings to remain updated on the activities of the Downtown Dartmouth Business Commission.

Mentoring Plan

The Visitor Experience Coordinator will be provided with two days of orientation at the beginning of the work term to provide them with:
• an understanding of Occupational Health and Safety Standards, harassment & discrimination free workplaces, and an orientation to the workplace.
• An overview of the tourism and hospitality attractions in Downtown Dartmouth
• A review of the computer programs and tourism literature.
The Visitor Experience Coordinator will have the opportunity to work with the Downtown Dartmouth Business Commission Staff and receive insight into: urban place management, communications, advocacy and non profit administration and management based on their particular educational and career interest.

The Visitor Experience Coordinator will have the opportunity to shadow and meet with other organizations in Downtown Dartmouth that may be impactful for their future education and career development such as Alderney Landing, King’s Wharf, the Clean Foundation, Shubenacadie Canal Commission, Dartmouth Heritage Museum and Develop Nova Scotia. DDBC management will work with the student to find opportunities for the Visitor Experience Coordinator to different career paths with its partners in Downtown Dartmouth.

Safe and Inclusive work environment, free from Harassment and Discrimination

The Board and Management of the Downtown Dartmouth Business Commission have adopted the following guiding principles and values:

Guiding Principles

The Downtown Dartmouth Business Commission will
• Be focused and strategic in deployment of resources
• Be accountable, fiscally responsible, and transparent
• Be responsive to the needs and expectations of stakeholders
• Act with integrity

Values

The core values which guide the actions and directions of the DDBC are:
(i) Community the Downtown Dartmouth Business Commission will work collaboratively and respectfully with all members in the community.
(ii) Diversity the Downtown Dartmouth Business Commission will foster a diverse community by welcoming a diversity of ideas, cultures, communities and people to the district.
(iii) Authenticity the Downtown Dartmouth Business Commission will act in a transparent manner, and accountable to its members to be an authentic organization focused on supporting the individual characteristics of its members, the community and small town feel of Downtown Dartmouth.
(iv) Entrepreneurial Spirit/Independence the Downtown Dartmouth Business Commission will reflect the creative, innovative and entrepreneurial spirit of its membership by being adaptive, resourceful and sometimes scrappy to foster the unique character and growth of the district.
(v) Sustainability the Downtown Dartmouth Business Commission will work with all members in the community with a focus on growing a socially responsible, economically and environmentally sustainable community.

Our Board and staff are committed to providing a work environment is safe, respectful and free from harassment and discrimination.
• All employees are provided with guidance, training and tools to prevent and resolve conflicts, to feel safe to bring forward issues and complaints, and to navigate what can be a complex process;
• We review safety measures each summer to ensure appropriate safety measures are in place for both the work environment and job activities and that all employees receive the necessary training.
• Information is provided to staff on Workplace Hazardous Materials Information System (WHMIS)
• Health and safety practices are reviewed during summer students’ orientation and at our initial staff meeting.

Email resume to info@downtowndartmouth.ca attention: Christine Stokes

*Please note this is a student position and is only available to full time post-secondary students.

Only those selected for an interview will be contacted.  Job availability dependent upon funding.

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