Job Posting – Street Ambassador

Deadline for applications is March 22, 2019. Please email cover letter and resume to info@downtowndartmouth.ca

Job Title: Street Ambassador

Employers: Downtown Dartmouth Business Commission

Manager: Office Manager

Duration: May 6, 2019 – August 31, 2019

Salary: $15.00 per hour, 35 hours per week

STREET AMBASSADOR POSITION DESCRIPTION

Position Summary:

The Downtown Dartmouth Street Ambassador will join a small team of full time and summer employees at the Downtown Dartmouth Business Commission in the development and delivery of summer programs: The Visitor Information Kiosk, the Community Oven, the Summer Concert Series, Pride Picnic and activities related to summer festivals like the Natal Day Weekend. The Street Ambassador will create and maintain a clean, welcoming and safe environment in downtown Dartmouth.   The Street Ambassador will work cooperatively with other members of the team to maintain streets and sidewalks within the defined areas of the Downtown Dartmouth Business Commission. The Street Ambassador is a representative of Downtown Dartmouth, and will greet people on the street, and will answer all inquiries for information with courtesy.    The Street Ambassador will also have numerous opportunities to engage with the general public and the downtown Dartmouth business community. The DDBC is an equal opportunity employer.

 

Primary Responsibilities include but are not limited to:

 

Promote a clean environment in downtown Dartmouth by maintaining streets and sidewalks with the downtown Dartmouth core business district. Removal of all forms of litter and garbage on sidewalks, curbs and gutters throughout downtown Dartmouth.  Report any infrastructure damage such as – damaged or worn looking banners, planter boxes, benches, bike racks, litter bins, newspaper boxes, mailboxes, buildings burned out street lights, cracks in sidewalks, loose bricks, broken trees, graffiti, illegal garbage dumps to DDBC management. Assist with the graffiti removal program, and report problem areas to office staff for follow up. Provide information regarding waste management and recycling to downtown Dartmouth businesses. (Local Priority)

 

Assist in the delivery of summer festivals: the Dartmouth Pride Picnic, the Sullivan’s Pond Summer Concert Series, Canada Day Activities in Downtown Dartmouth, and Natal Day Activities in Downtown Dartmouth. (Local Priority)

 

Promote Tourism and Economic Development of Downtown Dartmouth by providing information and assistance to residents, tourists and visitors to enhance their experience. (Local Priorities)

 

Promote the use of area trails, lakes (beaches, paddling clubs and aquatics), waterways (Shubenacadie Canal) and recreational facilities to visitors to Dartmouth. (Local Priority)

 

Promote the use of Heritage and culture community assets such as the Peace Pavilion, Alderney Landing, Quaker House, Evergreen House and the Park Avenue Community Oven to visitors to Dartmouth. (Local Priority)

 

Post photos and information on social media as directed

 

Reporting to work on time, in uniform, and with a positive attitude

Hosting visitors at a local wood fired community oven in a municipal park, maintain the fire, assist people using the oven and provide information on local food sources and local attractions – The student will receive instruction on the use of the oven and applicable safety training

 

Other duties as required

 

Objective 2 Criteria

 

Client Service – The Downtown Dartmouth Street Ambassador will have the opportunity to develop their client service skills and ability to communicate efficiently and professionally through their daily interactions with business owners, residents and tourists while performing their duties on the street, occasionally staffing our Visitor Information Kiosk,  hosting the Community Oven and by assisting with the management the Downtown Dartmouth Business Commission’s Social Media channels for the summer. The Downtown Dartmouth Street Ambassador will be provided with coaching throughout the summer to assist with the development and improvement of their client service skills.

 

Teamwork – The Downtown Dartmouth Street Ambassador will join a small team of full time and summer employees at the Downtown Dartmouth Business Commission in the development and delivery of summer programs: the street ambassador programme, the Community Oven, the Summer Concert Series, Pride Picnic and activities related to summer festivals like the Natal Day Weekend. The Downtown Dartmouth Street Ambassador will be provided with coaching throughout the summer to assist with the development and improvement of their teamwork skills.

 

Communication – The Downtown Dartmouth Street Ambassador will have the opportunity to develop communication skills through their duties on the street interacting with business owners, residents and tourists, staffing the Visitor Information Kiosk, Occasionally hosting the Community Oven and deliver marketing materials from the DDBC to the business community in the downtown. The Downtown Dartmouth Street Ambassador will be provided with coaching throughout the summer to assist with the development and improvement of their communication skills.

 

Digital – The Downtown Dartmouth Street Ambassador will collect information to update the Downtown Dartmouth Business Directory on our website and on our database. under the direction of the office staff.  The Downtown Dartmouth Street Ambassador will be provided with coaching throughout the summer to assist with the development and improvement of their digital skills.

 

 

 

Objective 3:

 

The Downtown Dartmouth Business Commission intends to hire a youth who self-identifies as being part of a group that is underrepresented or having additional barriers to the Labour market, including any one of the following:

 

  • Recent immigrant youth and recent refugee youth (recent is defined as having arrived in Canada in the past 5 years);
  • Youth who have not previously been employed and for whom this would be their first job experience;
  • Indigenous;
  • Youth with disabilities;
  • Youth who have not completed high school;
  • Visible minorities;
  • LGBTQ2 youth; and
  • Women in science, technology, engineering and mathematics (STEM).
  • Youth from an Official Language Minority Communities

 

Local Priorities:

  • Promote a clean environment in downtown Dartmouth by maintaining streets and sidewalks with the downtown Dartmouth core business district. Removal of all forms of litter and garbage on sidewalks, curbs and gutters throughout downtown Dartmouth.  Provide information regarding waste management and recycling to downtown Dartmouth businesses.
  • Assist in the delivery of summer festivals: the Dartmouth Pride Picnic, the Sullivan’s Pond Summer Concert Series, Canada Day Activities in Downtown Dartmouth, and Natal Day Activities in Downtown Dartmouth.
  • Promote Tourism and Economic Development of Downtown Dartmouth by working to enhance the experience of those in downtown Dartmouth and will work to boost the reputation of downtown Dartmouth as a destination for tourism.
  • Promote the use of area trails, lakes (beaches, paddling clubs and aquatics), waterways (Shubenacadie Canal) and recreational facilities to visitors to Dartmouth.
  • Promote the use of Heritage and culture community assets such as the Peace Pavilion, Alderney Landing, Quaker House, Evergreen House and the Park Avenue Community Oven to visitors to Dartmouth.

 

                

 

Qualification Expectations:

 

Able to work independently in an environment with limited supervision and without physical limitations

 

Ability and desire to conform to a dress code during working hours based on job assignments

 

Good command of the English language in oral and written applications

 

Commitment to maintain required work schedule during the term of employment, including working evenings, weekends and holidays as required

 

Support Services Provided:

  • Safety equipment as required for the performance of duties
  • Workstation including computer equipment in a safe office environment
  • Applicable employee benefits in accordance with existing Labour Standards in Nova Scotia.

 

Supervision Plan

  • The Street Ambassador will work primarily outdoors in Downtown Dartmouth (3 days per week) at the Visitor Information Kiosk in the Dartmouth Ferry Terminal (2 days per week) and at the Park Avenue Community Oven (on occasion).
  • The Downtown Dartmouth Business Commission will work with the property management of the Ferry Terminal where the Visitor Information Kiosk is located to ensure that the work environment is healthy and safe.
  • Their immediate supervisor will be the Downtown Dartmouth Business Commission office manager.  The Office Manager will schedule weekly performance meetings and visit the work site daily to monitor the Street Ambassador’s work, review data collected, provide performance feedback on performance and sure that the work environment health and safety measures are enacted to provide a work environment free of harassment and discrimination.
  • The Street Ambassador will be provided with a mobile telephone or compensated for use of a personal mobile telephone to contact the supervisor throughout the day and with telephone numbers to contact the supervisor and other Downtown Dartmouth Business Commission Staff members.
  • There will always be a Downtown Dartmouth Business Commission management member available to respond to the Street Ambassador’s needs during working hours.
  • The Street Ambassador will attend bi-weekly team meetings to remain updated on the activities of the Downtown Dartmouth Business Commission.

Mentoring Plan

 

The Street Ambassador will be provided with two days of orientation at the beginning of the work term to provide them with:

  • an understanding of Occupational Health and Safety Standards, harassment & discrimination free workplaces, and an orientation to the workplace.
  • An overview of the tourism and hospitality attractions in Downtown Dartmouth
  • A review of the computer programs and tourism literature.

The Street Ambassador will have the opportunity to work with the Downtown Dartmouth Business Commission Staff and receive insight into: urban place management, communications, advocacy and non profit administration and management based on their particular educational and career interest.

 

The Street Ambassador will have the opportunity to shadow and meet with other organizations in Downtown Dartmouth that may be impactful for their future education and career development such as Alderney Landing, King’s Wharf, the Clean Foundation, Shubenacadie Canal Commission, Dartmouth Heritage Museum and Develop Nova Scotia.  DDBC management will work with the student to find opportunities for the Street Ambassador to different career paths with its partners in Downtown Dartmouth.

 

 

Safe and Inclusive work environment, free from Harassment and Discrimination

 

The Board and Management of the Downtown Dartmouth Business Commission have adopted the following guiding principles and values:

 

Guiding Principles

 

The Downtown Dartmouth Business Commission will

  • Be focused and strategic in deployment of resources
  • Be accountable, fiscally responsible, and transparent
  • Be responsive to the needs and expectations of stakeholders
  • Act with integrity

 

 

 

Values

 

 

The core values which guide the actions and directions of the DDBC are:

  • Community the Downtown Dartmouth Business Commission will work collaboratively and respectfully with all members in the community.
  • Diversity the Downtown Dartmouth Business Commission will foster a diverse community by welcoming a diversity of ideas, cultures, communities and people to the district.
  • Authenticity the Downtown Dartmouth Business Commission will act in a transparent manner, and accountable to its members to be an authentic organization focused on supporting the individual characteristics of its members, the community and small town feel of Downtown Dartmouth.
  • Entrepreneurial Spirit/Independence the Downtown Dartmouth Business Commission will reflect the creative, innovative and entrepreneurial spirit of its membership by being adaptive, resourceful and sometimes scrappy to foster the unique character and growth of the district.
  • Sustainability the Downtown Dartmouth Business Commission will work with all members in the community with a focus on growing a socially responsible, economically and environmentally sustainable community.

 

Our Board and staff are committed to providing a work environment is safe, respectful and free from harassment and discrimination.

  • All employees are provided with guidance, training and tools to prevent and resolve conflicts, to feel safe to bring forward issues and complaints, and to navigate what can be a complex process;
  • We review safety measures each summer to ensure appropriate safety measures are in place for both the work environment and job activities and that all employees receive the necessary training.
  • Information is provided to staff on Workplace Hazardous Materials Information System (WHMIS)
  • Health and safety practices are reviewed during summer students’ orientation and at our initial staff meetings.

 

Email resume to info@downtowndartmouth.ca attention: Christine Stokes

*Please note this is a student position and is only available to full time post-secondary students

Only those selected for an interview will be contacted.  Job availability dependent upon funding.

 

 

 

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